Privacy Website Privacy Policy

This website, edgehood.com and any subdomains such as app.edgehood.com (collectively referred to as the “Site” or “Website”) is owned and operated by Openhood SARL (“we”, “us” or “Openhood”). By using and accessing our Site, you (“you”, or the “User”) agree to the terms of our Privacy Policy.

This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you on the Website.

Definitions

We define as Personal Information (or “your information”) in the following manner: Any information that you provide to us about yourself while using the service that could help someone else identify you as an individual entity. This may include information such as your name, phone number, location, IP address, system locale and preferences, picture, public key information, etc.

We define the following subdomain of the Website app.edgehood.com as “Application”.

We define as “Products” any downloadable or electronically available Software products owned by Openhood SARL.

Collected Personal Information

Here is a summary of the Personal Information we collect for each service. Where possible we do our best to provide services in an optional fashion, so that the purpose for which your are providing information is clear. We refrain from any subsequent processing of your data that is incompatible with that purpose. For example you may use this website and not sign up to the Application.

Analytics

We may collect information about your usage of the Site, such as which page you visited, how long you stayed on the Site, etc. This information is required for us to know which content is most important for our users and generally improve the user experience on the Site.

Newsletter

When you signup to the newsletter or We collect your name, email and IP address as part of the newsletter signup process. This information is required to be able to get in touch with you and for security purposes such as spam and abuse detection.

Application

On the Application we may collect personal information such as your name, email, profile picture, your IP address, which groups you belong to, and information about your usage.

Customer and support data

By starting a free trial, or contacting sales or support directly using a contact form, via email or online chat, we collect personal information such as your name, email, the organization your are affiliated with, and the kind of product you use or interested in. This information is required to provide you with the service and respond to support or sales inquiries.

Payment and billing data

We collect personal information such as your email, name, address, VAT information, preferred payment channel, etc. when you purchase a subscription or service with Openhood SARL.

We do not have direct access to your credit card or debit card information. This information is collected and processed securely directly by the third party payment processing services involved such as our payment gateway and your bank.

Cookies and Tracking

Cookies

A cookie is information stored on your computer by a website you visit. This Site use cookies for two purposes:

• Sessions, e.g. to provide you with the functionality that keeps you logged in or to make sure your preferences are carried forward.
• For analytics (see next section). We do not use cookies to track you on third party sites.

Analytics

We use Plausible to collect information about your usage of the Site. This service uses no cookies and is fully compliant with GDPR, CCPA and PECR. Made and hosted in the EU.

Application session

The Application uses cookies to be able to tell if you are logged in or if an authentication is required.

CDN / Security session cookie

The Site uses cookies to be able to protect the site against malicious actors.

Payment and billing session cookie

We use cookies in order to be able to secure and process your purchase order as part of the payment and billing process.

Our use of your personal information

We may use your personal information only for one or more of the following purposes:

To give you access to the Products or Service. For example, if you register to the Application we may send you a link by email to activate your account. For example if you subscribe we will send you an email with instructions on how to get started.

To notify you about any activity within the Service. For example if you are using the Application and if another user shares a project with you, we may send you an email notification.

To provide you with support. For example, if you leave your personal information by email, we may contact you back to help you solve your issues or answer your questions.

To promote our services. For example, if we think you might benefit from using another Products or Service we offer, or if we think an information about a change in the current Service is relevant for you, we may contact you to tell you about it.

To bill and collect money owed to us. This includes communications with regards to invoices, receipts, payment statuses and processing issues.

Disclosure of personal information

We may disclose your Personal Information for one or more of the following purposes:

To provide you with the Service. For example, if you register on the Application other people in the same workspace will be able to see the name you used to register and will be able to share information with you.

To meet legal requirements. In the event we are to comply with court orders and valid subpoenas or to defend a court, arbitration, or similar proceeding.

To provide information to representatives and advisors. These include engineers, attorneys and accountants, who help us comply with legal, accounting, or security requirements.

To transfer your information in the case of a sale, merger, consolidation, or acquisition, any acquirer will be subject to our obligations under this privacy policy, including your rights to edit and delete your personal data. We will notify you of the change either by sending you an email or posting a notice on our Web site, so that you can opt-out if you wish to do so.

3rd Party Access

We will not sell, rent or loan any personal information to any third party. The following third parties may have access to your personal data under certain conditions.

Governments

Our company is registered in the Grand Duchy of Luxembourg. We are therefore subject to Luxembourg and Europe legislative texts on data protection and privacy.

Our organization relies on services (such as hosting, newsletters) provided by companies registered in the USA. They are obliged to provide access to notices pursuant to judicial, regulatory or other governmental orders or requests valid in USA.

Hosting provider

We primarily use DigitalOcean to host our websites. The Application data is hosted in Europe. See their privacy policy.

CDN provider

We use CloudFlare to provide caching of our website for performance as well as an application firewall for security purpose. See their privacy policy.

Newsletter provider

We use Mailchimp to send newsletters. See their privacy policy.

Analytics provider

We use Plausible to measure visits. Plausible do not use cookies and do not collect any personal data. See their privacy policy.

Subscription and payment gateway providers

We use Paddle to manage subscriptions and process payments. See their privacy policy.

Deleting, editing and accessing your personal information

You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

You can stop receiving Application notification emails by deleting your account. You can delete your account inside the application or by sending us an email at: [email protected]

We can also edit/delete/get access to any personal information that we hold within 60 days of any request you make by contacting us: [email protected]

Right to be forgotten

We are committed to delete personal information when the retention of data concerning you is no longer justified and we have no legitimate reason (e.g. legal obligations at the accounting level) that justifies the retention of your data. For example terminated customer accounts, or newsletter subscriptions that are inactive, will be deleted after 48 months.

Data portability

We fully support your rights for data portability. In that respect you can export all your data from the Application.

Information security

Due to the nature of the service we work hard to prevent unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

• We encrypt access to all of our services using SSL. We ensure encryption of communication not only between you and our servers but also internally between parts of our application.
• We regularly review our information collection, storage and processing practices, to guard against unauthorized access to systems. We use intrusion detection systems to monitor our network.
• We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
• We make sure all of our service providers implement industries standards and compliance instruments such as ISO27001, PCI-DSS, SOC 2.

Date of Last Update

This privacy policy was last updated on May 21st, 2021.